Terms of Use
Registered name: Clinical Teledermatology Ltd. · Last updated: 26 April 2026
1. About us
Any reference to Instaderm, We, Our, Us or the Company is a reference to Clinical Teledermatology Ltd, a company registered in England and Wales (company number 15598925). We are the owner or licensee of the website and app. Our registered address is Compass House, Vision Park, Histon CB24 9AD. We can also be contacted at support@instaderm.co.uk.
2. Terms and conditions
These Terms and Conditions of Use, together with the documents referred to in them, set out the basis on which you may use www.instaderm.co.uk and the Instaderm mobile application, whether as a guest or registered user. By using our website or app, you accept these terms and agree to abide by them. If not, please do not use our website or app.
You must not use our website, app or services for medical emergencies. In emergencies contact your GP, the A&E department of your nearest hospital or emergency services on 999. We may update these Terms of Use from time to time.
3. Other terms and conditions and policies
If you use our services, please refer to our Terms and Conditions of Sale. Our Privacy Policy, available on our website and applying to the website and app, sets out how we process personal information. By using our website or app, you consent to that processing and warrant that information you provide is accurate.
4. Changes, updates and availability of our website and app
We may change and update our website and app without notice. We do not guarantee that the website, app or content will always be available or uninterrupted. We may suspend, withdraw or interrupt access for maintenance, update, improvement or other business reasons, and will attempt to provide reasonable notice of restrictions.
5. Accessing our website and app
Our website and app, as well as services provided through them, are in English and available to people residing in the United Kingdom. Access to some parts may be restricted to registered users. If you receive or choose a user identification code, password or other security information, you must keep it confidential. We may disable credentials if you breach these Terms of Use. We may withdraw access or take legal proceedings where a breach occurs.
6. Our intellectual property rights
We own or license all intellectual property rights in our website, app and published material. You may print one copy or download extracts for personal, non-commercial reference. You must not use materials commercially without permission. If you breach these Terms, your right to use the website or app ceases and you must return or destroy copies on request.
7. Our liability
We have taken reasonable care with the information on our website and app, but provide it without guarantees, conditions or warranties. Use is at your sole risk. Except for loss arising from death or personal injury, fraud or fraudulent misrepresentation caused by negligence, we are not liable for loss or damage arising from use of or reliance on the information. The site is for domestic and private use, not commercial or business use. Different limitations apply to services supplied under our Terms and Conditions of Sale.
8. Registration
Some services require a personal secure online account. You confirm that registration information is accurate and complete, will keep username and password confidential, will protect and not share login details, will not create more than one account, and are aged 18 or over. Users under 18 require a parent or guardian to register and name them as a family member. We may suspend or terminate access where continued use prejudices others or us.
9. Electronic viruses, malware and hacking
We take reasonable steps to protect the integrity of the website and app but do not guarantee they are secure or free from bugs or viruses. You are responsible for your own device configuration and virus protection. You must not introduce viruses, malware or harmful material, attempt unauthorised access, or misuse the website or app. We may seek an indemnity for repair costs and your right to use the website and app may cease. We are not liable for harmful material affecting your equipment through use or downloads.
10. Linking to our website and app
You may not create a link to our website or app without our prior permission.
11. Linking from our website and app
Links to third-party websites and resources are for information only. We do not represent that their content is accurate and accept no responsibility for them or loss or damage arising from their use.
12. Jurisdiction
These Terms of Use and any dispute or claim arising out of them shall be governed by the law of England and Wales. The English courts have exclusive jurisdiction over disputes or claims arising out of or in connection with these Terms of Use.
13. Entire Agreement
These Terms of Use and any document expressly referred to in them constitute the whole agreement between us and supersede previous discussions, correspondence, negotiations, arrangements, understandings or agreements relating to the use of our website or app. This contract is between you and us; no other party has rights to enforce its terms, save that we may transfer our rights and obligations to another party.